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Configure Authentication

This guide explains how to configure authentication for your Harness AI SRE integrations.

For information about setting up project-level connectors for runbook actions, see Configure Project Connectors.

Overview​

Each integration type requires specific authentication setup to ensure secure communication between Harness AI SRE and the external service.

Communication Tools​

Slack​

  1. Navigate to Organization Settings → Third Party Integrations (AI SRE)
  2. Click Connect for Slack
  3. Follow the OAuth flow to authorize Harness
  4. Configure workspace permissions

Microsoft Teams​

  1. Navigate to Project Settings → Third Party Integrations (AI SRE)
  2. Select Microsoft Teams from the available integrations
  3. Enter your Azure AD credentials
  4. Grant necessary permissions

Zoom​

  1. Navigate to Project Settings → Third Party Integrations (AI SRE)
  2. Select Zoom from the available integrations
  3. Configure OAuth settings
  4. Set meeting defaults

Ticketing Systems​

Jira​

  1. Navigate to Project Settings → Third Party Integrations (AI SRE)
  2. Select Jira from the available integrations
  3. Enter your API key
  4. Configure project mapping

ServiceNow​

  1. Navigate to Project Settings → Third Party Integrations (AI SRE)
  2. Select ServiceNow from the available integrations
  3. Enter your instance URL and credentials
  4. Set up incident mapping

Best Practices​

Security​

  • Use service accounts where possible
  • Regularly rotate API keys
  • Follow the principle of least privilege
  • Monitor authentication logs
  • Use OAuth when available

Maintenance​

  • Document all authentication configurations
  • Set up key rotation schedules
  • Monitor connector health
  • Maintain backup access methods
  • Review permissions regularly

Troubleshooting​

Common Issues​

  1. Invalid Credentials

    • Verify API key validity
    • Check token expiration
    • Confirm correct scopes

  2. Connection Failures

    • Verify network connectivity
    • Check firewall rules
    • Validate endpoint URLs

  3. Permission Issues

    • Review required scopes
    • Check service account permissions
    • Verify organization access

Next Steps​

Documentation​

Integration Guides​